The client is an internationally operating logistics service provider. For a manufacturer of machines and machine parts, a European distribution center needs to be set up in the south of the Netherlands.
| Customer | anonymous |
| Segment | Logistics |
Assignment
The assignment was to perform the project management for the implementation of the European Distribution Center, i.e. fit-out, set-up and delivery of the current operation. In other words: integral implementation of the European Distribution Center for the customer of the 3PL party and making it operationally ready for the roll-out to all European customers/dealers.
Problem definition
Scope of the project: Arrangement of the inbound, storage and outbound activities in the areas of: operation, customer service, transport, customs handling and hazardous materials
Even before the start of the project it was known that the lead time would be short. Chosen approach: with a compact, experienced project team, clear actions were immediately set out in parallel and there was 1-2 weekly coordination including coordination/decision making via the Steering Committee.
Complicating challenge: COVID-19 worked almost exclusively at a distance for the first 4-5 months. This went well because of the short lines of communication and frequent communication. This did require extra attention and commitment from the stakeholders.
Approach (interpretation of assignment)
Project team composed of the following work streams:
Communicationstructure set-up on weekly bases.
Implementation is rolled out in 3 phases: (1) Go Live Inbound process, (2) roll out Outbound Process and (3) further ramp-up of volume and VAS operations
Worked closely with local site management to implement the customer properly. Additional complication was that the customer is based in UK and therefore virtually impossible to get across, so the project on the customer side was largely managed via Video and LiveStream communication.
Results
